This qualification develops and accredits a wide range of knowledge and skills needed to work in a customer service role.It covers how to organise and deliver customer service, and understand customers and customer retention.
Optional content for this qualification covers exceeding customer expectations, resolving customer complaints, and developing a social media strategy for customer service
THIS CERTIFICATION AIMED TO:
This qualification will accredit and develop your skills and knowledge in customer service. It will help you to secure long-term employment and to progress in job roles that can include: