Corporate Training

Our corporate training option promotes customised development programmes based on an organisation’s unique requirements, providing the skills, knowledge and competencies needed to ensure managers succeed in an increasingly competitive world.

Effective Supervisory Skills Training

COURSE DESCRIPTION

Upon completion of this programme, participants will understand:

  • Understand the roles and tasks of an effective supervisor.
  • Discover how to handle on-the-job leadership and management problem situations.
  • Understanding the, concept, process and functions of the management of people.
  • Understand methods of improving departmental productivity
  • Equip supervisors to new motivational techniques.
  • Discover the principles and basic concepts of communication.
  • Able to organize time and give out work instructions effectively.
  • Conduct practical coaching and counseling sessions.
  • Discover the mechanics of an effective performance management system.

Course Modules

  • The Customer Is the Business
  • Customer Care
  • Keeping Your Customers
  • After Sale Service
  • Winning Every Sale
  • Become the Best Salesperson
  • Customer Service for Front Office
  • Customer Service Through Effective Telephone Techniques

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