Our corporate training option promotes customised development programmes based on an organisation’s unique requirements, providing the skills, knowledge and competencies needed to ensure managers succeed in an increasingly competitive world.
Effective Supervisory Skills Training
COURSE DESCRIPTION Upon completion of this programme, participants will understand:
Understand the roles and tasks of an effective supervisor.
Discover how to handle on-the-job leadership and management problem situations.
Understanding the, concept, process and functions of the management of people.
Understand methods of improving departmental productivity
Equip supervisors to new motivational techniques.
Discover the principles and basic concepts of communication.
Able to organize time and give out work instructions effectively.
Conduct practical coaching and counseling sessions.
Discover the mechanics of an effective performance management system.
The Customer Is the Business
Keeping Your Customers
After Sale Service
Winning Every Sale
Become the Best Salesperson
Customer Service for Front Office
Customer Service Through Effective Telephone Techniques
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