English Communication Skills for Retail & Event Industry

COURSE DESCRIPTION

English communication skills for retail and event industry will help you to develop English language skills specific for the retail and event professional working environment. The part time course is divided into Speaking and Writing modules, allowing you to develop your workplace communication skills in your own areas of need.This is an ideal program if you are nearing the completion of your degree and preparing for employment or if you are a business professional seeking to improve your overall English proficiency.

BASIC QUALIFICATION


  • Malaysian
  • Open for all ages
  • At least a minimum group of 15 (in-house training)
Course Structures
Unit 1 Taking phone calls
Unit 2 Giving information
Unit 3 Giving polite explanations
Unit 4 Dealing with requests
Unit 5 Solving problem
Unit 6 Dealing with complaints
Unit 7 Health and safety at work
Unit 8 analyse data