Corporate Training

Our corporate training option promotes customised development programmes based on an organisation’s unique requirements, providing the skills, knowledge and competencies needed to ensure managers succeed in an increasingly competitive world.

Record Management Training (Files & Record)

COURSE DESCRIPTION

The records management training program will give you a basic overview of records management terminology, concepts, and procedures to successfully manage records in today's offices. Regardless of the media on which the record is stored, it must be properly managed to be an asset to the organization.
Upon completion of this programme, participants will understand:

  • Acquire a broader understanding (exposed to) of the role and function of records management in the information age.
  • Understand the need to manage records in all stages of the record’s life-cycle.
  • Understand the role and responsibilities of organizations and archives.
  • Will be able to indentify the records management problems in their organizations and assist the organizations to establish a clear action plan to revamping their records system.
  • Understand the importance of organizing information and establishment of proper organizational functional file plan and classification of records (codes and descriptions).
  • Understand the different between EDMS and ERMS.

Course Modules

  • The Customer Is the Business
  • Customer Care
  • Keeping Your Customers
  • After Sale Service
  • Winning Every Sale
  • Become the Best Salesperson
  • Customer Service for Front Office
  • Customer Service Through Effective Telephone Techniques

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