Our corporate training option promotes customised development programmes based on an organisation’s unique requirements, providing the skills, knowledge and competencies needed to ensure managers succeed in an increasingly competitive world.
The records management training program will give you a basic overview of records management terminology, concepts, and procedures to successfully manage records in today's offices. Regardless of the media on which the record is stored, it must be properly managed to be an asset to the organization.
Upon completion of this programme, participants will understand:
Acquire a broader understanding (exposed to) of the role and function of records management in the information age.
Understand the need to manage records in all stages of the record’s life-cycle.
Understand the role and responsibilities of organizations and archives.
Will be able to indentify the records management problems in their organizations and assist the organizations to establish a clear action plan to revamping their records system.
Understand the importance of organizing information and establishment of proper organizational functional file plan and classification of records (codes and descriptions).
Understand the different between EDMS and ERMS.
The Customer Is the Business
Keeping Your Customers
After Sale Service
Winning Every Sale
Become the Best Salesperson
Customer Service for Front Office
Customer Service Through Effective Telephone Techniques