Corporate Training

Our corporate training option promotes customised development programmes based on an organisation’s unique requirements, providing the skills, knowledge and competencies needed to ensure managers succeed in an increasingly competitive world.

Telephone techniques & Customer Service Skills

COURSE DESCRIPTION

The course provides practical call handling training, teaching participants’ telephone techniques and skills to confidently answer calls, as well as how to constructively respond to customer telephone enquiries and handle customer complaints.

COURSE DETAIL & QUALIFICATION

Duration : 2 days
Qualification

  • Malaysian
  • In-house Training (Minimum in a group of 15 trainee)

Upon completion of this programme, participants will understand:

  • The Attitude, Skills and Confidence to Interact With Customers, Consistently and Reliably.
  • A Clear Understanding of the Importance of Service in the Organization.
  • The Importance of Telephone within your organisation
  • Handling callers without stress
  • The Organization’s Service Goals and the Skills to Help the Organization Distinguish Itself by The Quality of Its Customer Service and Relationships.

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